Binatech System Solutions » admin

How we make our customers happy

admin — Tue, 15 Dec 2009 23:42:05 +0000

I believe it is important to reflect on why clients have chosen your company for the services you provide and how you make them happy.

Most days we are all rather busy running our companies and do not take the time to really stop and pause and think – why are all of these clients dealing with our company?

What is it that we are doing right?

Why do these clients call on a regular basis or renew the yearly contracts?

Is it our expertise?

Is it our pricing?

How about our exceptional staff or our marketing skills?

Perhaps it is just a case of being good at what we do.

All of these are important but in many cases others likely do these just as well

At the end of the day I believe it comes down to the philosophy that you use to guide your business and your ability to take on clients that share this philosophy as well.

If there is a clash in corporate values between you and your client – the relationship will not work.

If you run your business with integrity and honesty then having a client who does not value these ideals will not be a good fit.

If the client does not value the core values of your organization then you will not retain the customer.

Our philosophy is that every member of our company will look out for the interest of every client and manage their technology with integrity, trust and complete honesty.

This is how we make our customer happy as this underlying principal guides everything that we do and very interaction that we have.

Perhaps it is time to ask your provider – what is your philosophy?

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Whats Your One?

admin — Tue, 24 Nov 2009 23:24:45 +0000

If someone asked you today what is the one thing that you want to be remembered for – what is it? What difference do you want to make with your life? You are given once chance at life and the choices you make determine what impact you have – on your family, friends and your community. Do you want to make a difference that improves the life of others or do you want to squander the unique opportunity you have been given to make a difference?

I suspect this is a question that we really do not take seriously enough. We all rush through life ensuring that we are the center of the universe without really giving much thought to our real purpose and the true meaning of life.

I believe our purpose is to leave a legacy where we have made a difference in the lives of others. To make a difference through our acts that impacts those that we leave behind. Surely we must make a difference otherwise have we really lived up to our full potential?

What is Your One?

Mike Haworth

West Seneca NY, Hamilton Ontario

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Do You Live Up To your Tag Line?

admin — Fri, 07 Aug 2009 18:52:34 +0000

Have you stopped to consider if your company really lives up to it’s tag line? A tag line says a lot about your company, your service and perhaps your culture. I find many companies create flashy sounding tag lines – but do they always live up to them? In Canada there is a grocery chain called Fortino’s and their tag line is “Your supermarket with a heart”. I must confuse however, I have been in Fortino’s many times and have been served by a snarly cashier who would rather be elsewhere and I wonder “where is the Heart?”.

You really have to blame management as I suspect they are not training staff to really deliver the store’s message to the customers. Management obviously does not take this tag line seriously as it is not an ingrained part of their culture nor does it become a part of how they do business. If the tag line becomes meaningless since management does not take it seriously then damage is done to the brand. Do I really want to shop in Fortino’s – not particularly.

Let’s look at SOUTHWEST Airlines for a moment – LUV? Would you really want to build your business around the word Love? Sounds rather hokey doesn’t it. But as anyone who regularly travels SOUTHWEST will tell you – they make you feel great – each and every time. Each employee lives and breathes LUV and it reflects in the service that each customer experiences. Unlike Fortino’s Southwest’s tag line actually means something and makes you feel good each time you fly with them.

Take a moment and look at your tag line and the service you provide your customers – do you really live up to your tag line?

Mike Haworth

Binatech System Solutions

IT Solutions. Made Simple 24/7

West Seneca, NY and Hamilton, ON

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Fulfilling Your Potential

admin — Sat, 20 Jun 2009 21:09:57 +0000

I recently read the following quote from George Bernard Shaw and was blown away

“This is the true joy of life, the being used up for a purpose recognized by yourself as a mighty one; being a force of nature instead of a feverish, selfish little clot of ailments and grievances, complaining that the world will not devote itself to making you happy”

Wow, very powerful words that I suspect are even more relevant in our society then when they were written.

The comment from George Bernard Shaw should inspire all readers to fulfill their potential and stop worrying about who moved your cheese.

Each person on this earth has the basis to achieve great things and it really comes down to the decisions we make.

Why is it that some of us are more consumed with what the world owes us or the chip on our shoulder rather then really making a difference? Is it nature or nurture? Is it the influence of our parents or our spouse? I suspect it is a combination of all these things but at the end of the day the ball is in your court.

It is up to you to decide what to do with that ball and the difference you will make in the lives of those around you.

Michael Haworth

Binatech System Solutions

West Seneca, NY and Hamilton, ON

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Starbucks – Something Positive in our Lives

admin — Sat, 20 Jun 2009 21:09:03 +0000

Does Starbucks make a difference in your life?

Where else can you go and have a great cup of coffee, work on your laptop and enjoy the atmosphere?

Given the fact that Starbucks has not done as well financially in the past year as previously seems to give negative people something to talk and write about.

There is nothing wrong with $4 Latte and no reason to give them up just because some folks feel that it is excessive.

Starbucks is not just about the coffee.

It is about the experience and sometimes it is a place that just makes you feel good.

The doomsayers may take delight in the recent challenges that Starbucks has faced but Starbucks will persist and prosper.

When did you last to go a McDonalds, Dunkin Donuts or Tim Horton’s for a coffee because it made you feel good?

I came into my local Starbucks today to write my blog and I do so for a reason. I could easily write this blog at the office or at home but I do not since the Starbucks experience inspires me.

Let’s be positive and enjoy the finer things in life.

Mike Haworth

Binatech System Solutions

www.binatech.com

West Seneca, NY and Hamilton, ON

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Hello world!

admin — Mon, 25 Feb 2008 11:21:53 +0000

Welcome to WordPress. This is your first post. Edit or delete it, then start blogging!

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WordPress Resources at SiteGround

admin — Mon, 25 Feb 2008 11:20:49 +0000

WordPress is an outstanding blog software and that is why many people choose to use it for building their blogs. SiteGround is proud to host this particular WordPress installation and to provide the following resources, which facilitate the creation of WordPress websites:

WordPress tutorial
The WordPress tutorial at SiteGround explains the basic how-to-do’s in WordPress and shows how and where to actually start building the blog. It includes installation and theme change instructions, management of WordPress plugins, and more.

Free WordPress themes
The WordPress theme gallery at SiteGround contains a rich collection of free to use WordPress themes. The themes are suitable for personal, community and business projects and are easy to customize for the particular use the webmaster might need.

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The servers of SiteGround are fully-optimized to accommodate WordPress-powered websites. Free installation of WordPress is also included in the hosting services provided by SiteGround.

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